Shipping policy

We currently only deliver our products in the Netherlands, Belgium and Germany. If you want to place an order from another country within the EU please contact us.

Delivery and Execution Netherlands-Belgium

BESV and her employees will always do our utmost to deliver your order as quickly as possible to the dealer you selected during the ordering process. After receiving your order you will receive an order confirmation message from BESV acting on behalf of Darfon Europe B.V. As soon as the ordered e-bike is available at your selected dealer, the dealer will contact you by phone and / or by e-mail.

Order will always be delivered within 10 working days. If any issue arises with an order, a BESV employee will contact you, so that together we can decide how to best solve the situation.

Did you already pay and canceled? Then we will refund the purchase amount as quickly as possible and at the latest within 14 days.

Delivery Options

In order to help BESV local dealers we have decided to only offer click & collect delivery at the moment due to Covid-19. As a result, BESV e-bikes can be exclusively picked up at selected dealers that are listed on our website.
Click here to find the dealer nearest to you!

 

Shipping Fees

Fees for shipping e-bikes

Netherlands fixed fee: €45
Belgium fixed fee: €50
Germany fixed fee: €55

Fees for shipping parts

Netherlands fixed fee: €12,95
Belgium fixed fee: €13,95
Germany fixed fee: €15,95

Shipping parts with insurance

Netherlands fixed fee: €13,95
Belgium fixed fee: €15,95
Germany fixed fee: €17.95

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